We've been using Burns for several months to protect against termites. We "inherited" the contract from the previous home owner when we purchased our residence. We've been delighted with their service. The technicians are knowledgeable and well-mannered. Ryan, the gentleman who performed the service this week was absolutely thorough, polite, attentive, and very helpful in providing info about termite behavior and preventive measures; Simply A+++. Great guy! Many compliments to Burns for hiring exceptional staff like Ryan. We plan to be a long-term customer. The only "correction: we'd suggest: It's difficult to get a timely appointment during termite season. How about adding extra staff? I guess when you're good, people are willing to wait... I certainly am...but I'd prefer a faster turnaround.