I experienced EXCEPTIONAL customer service at the 90th & Via Linda (just opened) location. This is a full service facility - offering hand waxing and detailing lanes.
Just as my car was exiting the tunnel wash, the blow dryers malfunctioned leaving the car dripping. An attendant apologized for the inconvenience and directed me over to the service area where a team of detail specialists towel dried the car - complete with hand held air pressure sprayers.
Most other car washes might have offered me a pass to return when the equipment was fully functional, but Clean Freak crews took care of the issue promptly and courteously. I think this is a great example of "above and beyond" service.