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| - Attended the 'Home Alone Pizza Party' on a Sunday afternoon with admission and unlimited Cheese pizza. The bar and theater were nice, obviously since it's new. The table and seating was setup nicely and my orders were taken promptly after posting up the card. I did think the seats were rather mediocre and the service while prompt to take the order, not so great for receiving. I imagine since the theater was near full, pizzas were likely backed up, but I had to order a second before my first even arrived.
My drink order was mixed up with a beverage that was twice the cost. When I brought this to the server's attention, he asked it I wanted to keep it and "since I already drank from it," (no need to toss it), he said I could keep it and it would be removed from my bill. When the bill came, I was charged for the beer and for the unlimited pizza that was supposed to be included with admission costs. Both the beer and the pizza needed to be removed by a manager and these conversation all took place during the movie, and it kind of ruined the viewing experience. The server had no real issue removing the items, but did tell me, "well, you DID drink it..." so that's what really irritated me.
As a former server, I always made sure to remove an item from a customer's tab when the error was 100% my fault, regardless of consumption. *PLEASE take a second to review the receipt rather than blasting them out 45 minutes before the screening is over*
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