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| - Lol, here's your precious review, lady.
My dad has the flu. I had a seminar to attend nearby, so I decided to get some Pho for him before I head home since he hadn't eaten all day. I order over the phone thinking this is the place attached to Lee Lee's. I noticed it was this place by Phoenix palace, so whatever. I'll just go get my food.
I saw there was a 10% Yelp check-in offer, so I checked in to use it. The "owner" stated I had to write a review first, then come in and use it. I explained it was a check-in offer. No where did it state that, and I showed her on my phone. She then took my phone from my hands and kept it to look at stuff. I politely asked for my phone back, and she rudely said she's not gonna take it. She said I need to do my review at home, and then come in and use the 10% off or else she's just going to lose money by doing this. I asked her how am I to review a restaurant without trying it? And she kept saying I make no sense. SHE MADE NO SENSE! What am I to review? Your website?! LOL.
At this point, I told her forget it. I'm not saving much anyway. She told me she's going to call her managers to figure it out, and I said can you just charge my card so I can go? My dad is at home and sick. I just need my food, so I can go. She told me to wait, and she's going to figure this out. $2.40 isn't worth waiting. She must need it more than I do... all I wanted to do is pay. What is there to ask? She kept emphasizing she's the owner. You trump any manager that YOU hire! If this is the customer service I'm receiving from THE OWNER, don't expect me, or my family, to come back!!! It is very rare where you come across such a horrible, rude owner. You are the reason you'll lose money, not 10% off a meal, honey.
Food was whatever. My family and I will keep going to Saigon --- where service is better, and the food is worth coming back for.
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