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  • My mothers flowers didn't quite go as purchased. Although nice at first but combative in the end with flower and policy debates and interpretations. The customer service hotline definitely got my massage through. The Options- As Shown, Deluxe or Premium are still under the SUBSTITUTIONS POLICY. Keep in mind that roses can be replaced with MORE Flowers. Roses are where the BULK of the Price is! So ask yourself if you're "OK" with this before you order. As you wait on hold the recording says, "You want quality? We'll go the extra mile for your satisfaction." Although customer service does have some thick skin and act like lawyers with store policies; the store manager promptly called me the next morning. Very Kind, Professional, and willing to Work with Me! I was honestly surprised. Roses that were missing from the bouquet were sent to the hospital right away! I believe they deserve a second chance because they were willing to work with me within reason. Businesses need to learn and grow with experience, which only kind customers can provide.
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