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  • Yelp needs a -1 star rating. After writing Jiffy Lube about this matter so they would know to check their equipment and/or tech, I heard nothing from them. So I wrote the review above. Later that week I got a call from a guy at Jiffy Lube who asked me to send him a copy of the repair bill. I was surprised but I faxed him a copy. I probably should have asked "Why?" but I figured they wanted to see that I had gotten the compressor replaced so they could follow up with the Jiffy Lube shop I'd gone to. Well, today I heard from the mechanic I went to for the repairs. He wanted to know why some guy from Jiffy Lube was taking pictures of his property and asking for the parts they replaced as well as paperwork from him. Mind you: I never asked for a refund or anything from Jiffy Lube. I just complained to them via their website and later here on Yelp. So I wondered too: Why was Jiffy Lube doing this? I called back the fellow whom I'd talked to before and asked him what was going on. He told me Jiffy Lube takes complaints like this seriously and they were investigating. He also told me the mechanic was wrong, that he didn't take pictures of the place. After a 15-minute conversation that amounted to his telling me: "You haven't proven anything!" I told him he was only reinforcing why I should never do business with Jiffy Lube again. He tried to tell me he was doing this for my benefit as well as looking out for Jiffy Lube's interests, at which point I asked him: "Have you even tested your equipment?" He said no, they hadn't. So instead of starting at the source of the complaint - the Jiffy Lube branch - he went looking to acquire parts of my car without my knowledge. Jiffy Lube didn't ask me for the old parts or for more documentation. They didn't say anything to me except the one "send us the repair bill so we can look into it" phone call, until I called them back. The way this matter has been handled has *really* convinced me that Jiffy Lube is NOT worth the loyal business I've given them over the years. I will never trust them to handle another car of mine again. I can't even trust them to handle a complaint. My advice: Steer well clear of this place. It'll cost you time and money you don't want to spend.
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