This location used to be good! Now it's worthless! As a chef, I watch everything! Including sanitation practices. I watched an employee yesterday, make several bagels after tucking his shirt into his pants. He never once changed his gloves or washed his hands. He just kept making bagels and filling orders. The sad part is that he must be the assistant manager and was in a maroon colored button up shirt. I also witnessed several other employees playing behind the line and yelling at each other because orders weren't being done.
My wife and I love the products but, let's face it it's a bagel shop. I could easily run the place properly without the long wait times. The staff is unorganized and very sloppy! The floors were disgusting as I watched the stay step over fallen bagels, trash, and paper. I really hope this place gets the health department called on them. Also, when the have a large line the quality of the product really suffers and it's a shame. Again, this is a bagel shop... Not fine dining, or any other place where the work is tough!
I give them one star! I do so for their consistent disappointment! Clean the place up and get back to the basics!!