Yes....they are cheap but you are getting cheap service. I did not choose them but when Budget did not have my vehicle available and wanted to have me drive a minivan (God forbid)..I said no way so they asked EZ to price match which they did. I was warned by a fellow colleague to be careful because they would try to force me to take the insurance which of course they did. They told me that I was required to provide them with a copy of my insurance if I declined their coverage...told to me by Ali. I told him that I was not required to provide that to him and he finally backed down. The gentlemen right next to me who also declined the $20/day insurance was not asked to provide his insurance....hum? I told Ali when I would be bringing the vehicle back and got a call the next day saying I was late bringing it back. This company has poor customer service but I guess I should not be surprised...you do get what you pay for.