I ordered for delivery a sandwich to work since we get so busy at times we are unable to leave for lunch. I ordered a sandwich with no cheese and when I had received the sandwich it had a cream cheese spread and was missing the bacon. After calling them back to explain I was missing the bacon and there was cream cheese on the sandwich that I had not ordered. They willingly asked me what I wanted them to do and I felt bad making them drive back to give me another sandwich but his response was " whatever you want us to do I will do, because our goal is to make the customer happy." I will order again from this shop just for that reason alone. Very pleased with not only the way my sandwich turned out but the excellent customer service.