| rev:text
| - Went for a facial this morning and things went hilariously wrong! I think they would do well to fire Kelly, who was scheduled to do my facial. She is very controlled, almost overboard OCD, and unable to relate to her customers because of this inflexible quality. A quality not fit for working in a relaxing spa environment.
Play by play:
She left the room while I undressed and came back in to what I was told by the front desk would be a 10 minute consultation before the facial started.
She asked if I knew the product line, of which I told her yesterday that when I came in to schedule the appointment they told me it was plant based and that the moisturizing facial products didn't have any retin-a or other abrasive agents. She picked up the bottles and started reading the labels...
I kindly mentioned I'd put my necklace just inside the cabinet door above the sink so it wouldn't get lost and joked that I'd probably need her help remembering it. She looked very uncomfortable and surprised and said that the cabinet was usually locked and that she was only telling me because "other therapists might not like me going into them." She also said I couldn't leave the necklace on the counter where all her facial products were because she might knock it onto the floor. I was listening the whole time while she rambled, feeling bad I didn't just put the necklace in my wallet, but very surprised at her extreme discomfort with something so simple. But I just giggled and said "Oh, ok, well you can put it wherever you want, I just don't want to forget it!"
She then hesitantly asked me, "You do know that you can't have your glasses on for a facial, right?" I laughed again and said "Yes, I just am so blind without them, I wanted to be able to see you while we talked during the consultation part." She was very awkward but agreed that seeing her would be a good thing.
So basically by this time, I'm way weirded out that it seems like she didn't know what is in the products and then was so thrown off and unable to handle the location of both my necklace and glasses. BUT, at this point I'm still excited for my facial!
She picks up the bottles again to continue to discuss them and tells me that "it's normal to be red for a few days after a facial, but that will subside." I told her I've had many facials, and never been red afterwards because I always get moisturizing facials without any of that abrasive stuff in them. She then told me that all of the facials there have ingredients like retinol and glycolic acid.
This is when I got confused and asked, "Oh, but yesterday when I booked this appointment they said that the moisturizing facial didn't have any of that shit in there?"
She literally put her hands together over her stomach, bowed her head, and said to me, "Please do not curse at me."
I told her, "Uhm, I wasn't cursing at you, that was a general statement about the ingredients in the products. You are an adult and should be able to hear the word "shit" and also recognize that it wasn't aimed at you."
She said, "Well, if the products aren't what you want, then I can escort you back to the front desk."
I said while laughing, "Ok" and started to get up, not being all too careful to cover my breasts because it's a dark room and I was in a rush to get away from the weirdness!
She hurried to the door saying, "Please wait until I'm out!" with a desperation that I didn't think matched the circumstance at all.
I laughed and said, "You haven't seen breasts before?" (At that point, I can no longer put in the effort to make HER feel comfortable and make HER weirdness into a joke to try to smooth over the situation, so admittedly, that was a sarcastic question!) Also of note, I was nearly completely covered up, as stated, her urgency and desperation were not in line with the circumstance, I was NOT flashing her.
As she opened the door, exited, and was closing the door, she stated in a very desperate and pressed manner, "You're breaking all the rules!"
I couldn't help but laugh and as she was just closing the door I said, "Rules? This is a spa!"
So, instead of a relaxing spa treatment facial, I ended up with this uncomfortable experience. I'd have paid for the cost of the facial just to have eliminated the possibility of this encounter. Luckily, they didn't charge me.
Of note, everyone at the front desk the day I booked and the day of my non-facial were very kind and helpful.
I won't be returning to this place.
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