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Dr. Krug has been taking care of my vision needs for a number of years and I normally can schedule and appointment at the Huntersville Office. I have on one of two occasions due to various circumstances, visited him here in the Cotswold location.
Since my last visit in Huntersville in January, my vision has changed and when I visited him in Huntersville about six weeks ago, he determined while I had had small cataracts in both eye for a number of years, they had grown and it was time to do something about it.
They did a bevy of tests in Huntersville but there were two measurements that they did not have the instruments in Huntersville but did in Cotswold. Therefore a trip to Cotswold to get ready for surgery in two weeks.
Some confusion on my part, I had written down 8 am but when they called, they said, 8:30 am. Considering the agony of the drive down I-77 in the morning, we tried to beat the traffic and left he house at 6:30 and it still took an hour to drive the 25 miles in insane traffic.
We went ahead and walked in about 7:45am and they were just turning on the computers and checked me in and shortly after 8:00 my name was called.
Turned out I was schedules for three things not one. First was a physical was basically just a routine screening of history, blood pressure which was slightly elevated but if you have ever driven I-77 through construction, you'll know why, and listened to heart and lungs.
I'm breathing so I passed.
Next visit was with a very professional young lady who proceeded to do topographical mapping of both eyes along with an ultrasound. Talk about a perfectionist, she kept with the mapping until she finally got what she wanted which included physically listing my eyelid to get it right.
Note I had both eyes done but surgery is only on one eye for now but the second will hopefully done shortly thereafter.
Lat but not least was the admissions counselor who went over all of the forms, prescriptions, maps to surgery etc. Only other time I think I have signed and initialed so many times was when I bought my house.. Honestly I'm not complaining because she was very through and we did the paperwork for two eye to save time later.
I was very impressed.
Sounds like it was a lot and it was and it flowed well. From the time we started with the PA till I left was only a little over 1 hour 15 minutes. In the past at other places, I've waited that long from check in till just being called back.
Very efficient, very professional and the level of service and caring can not be described and it was appreciately.
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