the owner is personable. the service is quick and friendly. the sandwiches are smart combinations of fresh ingredients. yes, it's more expensive than say banh mi boys next door, but crab and lobsters costs more than pork and chuck. the food is messy and i suppose the place could be cleaner and less crowded, but something tells me they aren't going for fine dining ambiance. one warning, if you're going with young kids, the music is a bit raunchy.