Decided to go in and attempt to sell a bunch of autographed LPs this afternoon, even after calling in to find out what I needed nobody communicated a photo ID was necessary. Unfortunately my license got stolen two days ago. Hey Young man named Johnny proceeded to tell me to come back in an hour after he got approval that a photo of my passport would work and he would let me know how much the records can be purchased for. I came back to be told they cannot service me without a photo ID. I asked the woman why this was not expressed to me when I called in initially or why they would have me wait an hour to tell me they could not look at my records. It's very inconsiderate to waste peoples time, also right as I was getting there somebody had been waiting three hours and ended up leaving because they were also told the wait would be less than an hour. I truly feel that that store needs new management, if they are not communicating to their employees what the rules are. Extremely disappointed to say the least.