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  • Ordered through grubhub... ordered early because last delivery was slow. After 90 minutes I called to be told it will be there any minute. 5 minutes later they called back to tell me that my delivery driver returned to the restaurant. He had trouble finding the house so he called my phone number with the wrong prefix (his mistake) and who answered had no idea what he was talking about. Instead of calling back to the restaurant to confirm the obvious wrong number he just went back. The only restitution I was offered was to have delivery re-attempted (maybe it would get here in another 20 minutes and be cold). When a family orders food to be delivered for dinner and it doesn't make it, or it is wrong or it may show up two hours later, that is NOT acceptable. If you want to be in the delivery game, you have to be perfect, there are no quick fixes.
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