Dr Carter and his office staff were cordial and very professional. Dr Carter showed genuine care for my son even though he takes care of professional athletes. He has good bedside manner and asked me if I had any questions which was a nice surprise. He was very thorough on what his plan was for my son's knee and he did a great job. The only negative that I would say is to make sure you look into your insurance before going to the MRI lab or the surgery center that they recommend. You would think, with them knowing what insurance you had, that they would only recommend and MRI lab or Surgery Center that falls under the tier 1 network within your insurance but they don't look into that, it is your job. Other than that costing me more money than it should have, I feel that they are great.