I tend to find a lot of cute items at Zara which is the sole reason why I continue to shop here. The customer service I've experience at this location on multiple different occasions has been incredibly awful. You always have to wait in line because they can't be bothered to call up a second or third person to work at the cash registers. The change room is always extremely cluttered as there are clothes all over the place. I can't say that I've ever been greeted with a smile here.
Recently, after waiting in line for about 15 minutes, I finally got to the till to pay for some items I had picked out. At this point a rude customer barged to the front of the line, nudged me to the side and demanded that she pay first. I continued placing my items at the till only to see that the employee actually started taking that lady's items and scanning them in instead of mine. I was annoyed at this point but didn't want to get confrontational so I waited to pay for my stuff. I had also ordered some items online and they had shipped to the store. It took them over 10 minutes to find my stuff. They then handed me the package and as I started to walk away this other employee literally rudely yells at me to return as they have to scan the box in. I was shocked and appalled that they would talk to a customer in such a manner!
That was not my first or likely last negative experience with Zara staff. Any interaction I have had with Zara staff over the phone or via email has also been terrible so I think there's just a serious lack of commitment to hiring & training staff who are friendly & provide good customer service.