This is the type of place you want to love. I had great outcomes from both my appointments but unfortunately they don't seem to work well with schedules . The day of my wedding I waited 30 minutes past my appointment time for my hair dresser to finish up someone else's color. I had stated the reason for my appointment when making it and it was not stated in the books. I had a similar situation before my engagement photos. I won't be going back here unless I have no plans before or after.