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| - The only reason I'm giving them one star is because they have a great assortment of tuxedos in many sizes for a cheap price. Plus everything is there. They don't send out for anything. What they have in bargain prices, they lack, however, in customer service.
The first thing that went wrong is the owner's mother, who is an employee there. She was nice enough at first, but proceded to tell my wife to be that she thinks our colors are weird. Ok...forgivable....maybe she's senile or something. But then I hear from all my groomsmen that go in there that she refers to my wedding as "the one with the weird colors". WTF woman?! Even if you think they are weird (which they weren't), keep it to yourself! Are you crazy?! Do you WANT me to write a bad Yelp review??
Anyhoo, after all that, some months go by, I calm down a little and it's time to pick up the tuxes. The crazy lady strikes again with my soon to be father and brother in law: She wasn't going to even have them try the tuxes on! She said, "Oh, they'll probably fit..." Huh?? So, they, of course, did try them on and lo and behold, they don't fit! So, she huffs and puffs and resizes them. Very rude.
The final straw: I'm elated. I finally meet the owner and he's a very cool guy and takes great care of me when I pick the tux up. Not the same story when I drop it off: I won't go into too much back story here because the review is already longer than I'd like to make it, but basically he ridicules and scolds me for something that wasn't my fault. I had an alternate groomsman that got sized but I told the owner's mother to not get a tux ready for him unless I tell them to. Well, they did get it ready and he told me, "you should have given me a heads up! It costs us money ya know!" Wow...first of all, no it doesn't. You have everything there, remember? Secondly, it sounds like miscommunication between you and your employees.
However, even if there was some inkling of blame that rests upon me, THE CUSTOMER IS ALWAYS RIGHT! Retail: 101. For this reason, I will not be back, nor do I recommend this place to ANYONE.
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