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  • Please read the entire review - Initially I gave One Star, but after the Customer Service contacted me, I have decided on Three Stars. If this was based on actual carpet cleaning I would have given 4 stars, but since this is an over all review - I am feeling generous with 1 star evaluating the service and product as a whole. I would not recommend Kiwi Carpet Cleaning Services, if you value your home. Although the carpets were cleaned properly - I now have to sand and repaint my base boards due to the black scuffs and scraps they left behind. Although much more expensive, I chose Kiwi because they pride themselves on service. The service received was less than average. I received a call back almost two weeks after I completed the evaluation on their services only to be told they were sorry. When asking for a refund, I was told they do not offer refunds, but would do my warranty cleaning for free if I had the cleaning scheduled within the 365 day time frame because they want to keep me as a customer. I am sure with a little research you will find a better and more cost effective carpet cleaning service. CONCLUSION: A very honorable Customer Service Representative contacted me, and has offered a 50% refund, as well as, the warranty cleaning without expiration upon receipt of pictures of the damage. Although I have repairs to do in my home, Kiwi did put forth their best effort to keep me as a customer.
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