| rev:text
| - Oh Youfit, we could have had an amicable break up.
I signed up for a membership while the gym was still in construction and never really got a chance to use my membership as it took awhile for them to open and then I got a job on the other side of town with other gym options. I went in and got a relatively pain free cancellation thanks to the fact that I had been paying for 6 months and never been in. Oops. I paid any owed fees and filled out all information to cancel. Nice people and cool place, even if it just wasn't for me at the time. I recommended Youfit to others looking for a gym even after canceling my membership.
Fast forward to a year later. I received a voice mail from a Youfit representative at this location informing me that I was in "collections" for unpaid membership dues but that I could easily pay half of what was owed to be able to use my membership. I called them back and was given another pitch about how easy it would be to bring my membership back into good standing. When I could get a word in, I informed her that I had canceled my membership months prior. She looked up my information, realized that I did indeed have a cancellation form in my file, and put me on hold to talk with a manager. When she came back she apologized and assured me that her and the manager would take care of it, that it was completely a mistake on their part, and that it would not reflect negatively on my credit(as I wasn't actually in "collections"). I thought then that it was taken care of.
A week later, I received a text telling me that my monthly membership due did not process and to call a number to fix my account. I have not received any such texts in the entire year since I canceled, I don't know why this would happen now after it was "taken care of". I again called this location and asked to speak with a manager, the gentleman I spoke with assured me he would be able to help so I again explained the situation to him. He also admitted that my cancellation was on file and I should not still be charged. But he also said that each month's payment since my cancellation in March 2013 has attempted to go through and failed. That is 12 payments that Youfit has attempted to take out of my account, luckily for me the card they have on file is expired and nothing has actually been charged. Again, he assured me that the manager knows my situation and would take care of it with Youfit corporate. I truly hope that is the case however I won't hold my breath.
I can't recommend Youfit anymore, billing issues can happen anywhere, but not catching something like this for 12 months and then not following through to fix a problem is terribly unprofessional. Also, the fact that a manager is not made available and will not personally follow up when there is an issue says a lot about a place.
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