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| - I've been coming to this location for years, and when I changed jobs, my route to work changed, so I haven't been there for almost a year. A few weeks ago, I called in a day ahead for 2 dozen pre-selected bagels, shmears, and coffee. I even called back to make a change and Tiffany was really sweet when I apologized for having to call back. When I stopped by the next day on Saturday, my order was ready and correct - and everyone was very friendly. I just went back today with a coupon I got in my email, and yes, it took a little longer than the last time, but more than reasonable considering the volume. I think it was Emily who helped me, and even when the coupon I printed wouldn't scan, she kept her cool and got it taken care of, all the while still being sweet and smiling. This isn't a boutique bagel shop where the ratio of workers to customers is 2:1 or anything like that! This is high volume, and must be stressful to manage and work in. Is it perfect? No, but for what kind of business it is, I have to give them 5 stars for their hard work and friendliness despite many customers who expect things in under 5 mins and for everyone to act like they're working in Disneyland. It's not realistic. I'm not downplaying that people might not have had poor experiences, but if you haven't worked in high volume retail or food service settings, you don't know what it's actually like to be that person trying to multi-task while maintaining health code standards, customer service standards, and corporate expectations, all while making not-so-awesome wages. So please, take a moment to take a breathe in and out before being so quick to judge a few mins of a stop on your way to a much longer work, errand, or activity.
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