Two stars are for the soup, two stars less for poor service and one star less for staffs lack of motivation. This place was packed, we waited either way. Once we sat, it took a while to order. My water had something floating in the bottom, I asked a waiter for Nother water well he dumped the water from the cup and refilled it in the same cup, he didn't even bother to look in the cup upon serving it to me and nothing the floating thing in there was in fact still there. Disgusting. Asked another waiter since ours disappeared and there was never an apology, it almost seemed like it was a burden. The soup was great, but something about this place and the people's lack of providing good customer service is definitely present at this location. As someone working around the area, I'll just have to venture out to another ramen place. Who knows, maybe this place is better as a takeout only.