I had an appointment at 11am but I waited for 2 hours! I kept asking the manager when they will start my car and keep checking but my car is still parked at the same spot. I dont know why I would make an appointment if they make me wait for 2 hours. Besides the $17 groupon i used, they charged me another $11 for shop supplies & il disposal which is not even a good deal in the end. And it was so busy that customers are lining up and only 2 technicians are working that THey did not inspect my car in details as they should be. Also i am not sure if they used valvo oil as they said, because the sticker typically would display the brand of engine oil, instead it just says Fletcher so I highly doubt the quality of the oil. The manager does not like customers using Groupons and I do not trust their work. Next time i would just go to jiffy&lube at least they are more honest. I could have spent $30 at the dealership and be in and out in 50 mins, and a more informational inspection on my car.