| rev:text
| - Darn it ~ can't provide a MINUS 10 review here.
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EDIT: BEWARE ~ SEE WHY HERE!
I'm just now seeing these Verizon Complaints & Reviews: 1 STAR RATING with Consumer Affairs: http://www.consumeraffairs.com/cell_phones/verizon_wireless.html
AND HERE: RATED TERRIBLE OVERALL
http://www.customerservicescoreboard.com/Verizon+Wireless
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JOKE: Received email from Michael Stevens, 4805139100, michael.stevens1@verizonwireless.com, stating he tried to contact me about the survey I filled out. He must be trying to contact me via smoke signals! A verizon employee can't reach me through my verizon phone service?! Nice try, NOT!
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Trying to get a working phone for my 91-year-old Dad for the last 8 MONTHS. The gal who sold the new one to me ONLY offered an Edge Program to purchase the phone and put my Dad on my account. I went with it believing, it was my only option & my Dad needed a phone. Only to find out a couple of months later that I was lied to and that EDGE is an optional program.
Now I find out that these Store Servants doing a Multi-Billion-Dollar business' bidding are on commission which explains why I was lied to and am STILL paying for a program, I don't need or want.
2 months in, the flip phone started acting up. I spent hours on the phone w/Customer NOHelp because the phone wouldn't ring when I called my Dad. During this time, I did 6 heart-pounding drives from where I was to get to him because my Dad wasn't answering, with visions of him laying on the floor or having had a stroke. Why else wouldn't he answer, right? NOT!
No, not time for Emergency Alert YET.
Through many, long conversations with Tech NOSUPPORT, I had to save data, reset the phone to factory settings, and reload data, approximately 6 times over the next couple months ~ the only option they would give me.
I've complained plenty about the lie regarding the Edge program and only received several, "that's too bad, you should have said something sooner about it," and "That should never have happened." I even got a "why didn't you report it sooner?" I couldn't report what I didn't know....but then, they know that!
I didn't feel I needed to check this gal's story about a "mandatory" Edge Program, so, I still have 13 months to pay off the program I didn't need, and not one: 9 Customer NOHelp people would help me with it, nor will the manager of THIS STORE. Probably because the girl who lied to sell it to me has already received her commission.
After several months, I was finally promised a replacement phone ~ used-certified. Many of the NOHelp agents suggested I use the Edge program and upgrade to a smart phone in order to get a working phone before they would agree to replace the non-ringing phone, which requires a 2-year contract, of course. My Dad is 91 and doesn't want nor need a smart phone. ALL WE WANT IS A WORKING, BASIC, PHONE!
Now after having the replacement phone for 3 weeks, the charger port no longer works. I am a primary care-giver and have to leave town for 4 days for work tomorrow morning. The phone no longer charges and is dead. I spent 2.75 hours at Verizon tonight only to be told they would send him another used phone tomorrow NIGHT~certified pre-owned because this last one, after working for 3 weeks was certainly well CERTIFIED, wouldn't you agree?
Problem is, I won't be here to set it up for my Dad, and he'll be alone with his dead phone that can't be charged, which is MORE than fine with the THUG and VERIZON.
Option 2: I can hire someone to come and pick up the phone when it arrives tomorrow NIGHT, and sign a contract, with a notary to give them permission to have the new phone set up for my Dad at a Verizon store while I'm away.
Final Option offered to me by this bully is to use my UPGRADE to get my Dad a new phone AND sign a TWO-YEAR CONTRACT so my Dad can have a working phone for the next 4 days while I'm away.
He ended with, TAKE IT OR LEAVE IT. I was literally shaking under his vile gaze & tone and I was speechless, & could only grab the phone & leave. It was abusive.
He also told me that I would not be refunded for the phone if it has water damage. Nothing to do with the conversation or problem, but now after reading reviews on other sites, Verizon is known for sending photos of damaged equipment and claiming it's yours to deny refunds for returned equipment.
This guy was beyond rude & condescending, after I waited 50 minutes to see someone a SECOND time tonight. He's hired by Verizon to be an enforcer or as I call them a THUG.
Verizon refers to me as "Preferred" since I've been with them since they hit the market and always paid for unlimited service back before they made us count our minutes and GBs. I hardly feel "Preferred" and instead feel like I have done their work to get a working phone for my Dad and still we having nothing!!!
Money, not service is the bottom line with Verizon
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