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  • Update... Shadyside Inn refunded the charges from our stay. They report they are adding staff and upgrading their facilities. In response to the manager's comments: As I noted above, they refunded our stay. The TV cabling is exposed... perhaps not as dangerous as exposed electrical wire, but not something to be particularly proud of if you consider yourself to be a business built on customer service and the impression of luxury. The "ongoing" repairs in the hallways were not touched during our (middle of the week) stay, so one must wonder about the urgency of those repairs. The building we stayed in was not full. Why did they put my family in the oldest, most dilapidated room? As far as moving to a different room, any one who has traveled with children would know how difficult it is to move from one hotel (or hotel room) to another. We arrived after a 3+ hour drive at 5pm in the middle of a thunderstorm with a very tired and cranky toddler. Given the relative level of competence at the front desk at the time of check in, we weren't confident that any room we would be moved to would be any better. I stand behind my review. If I could give the place zero stars, I would.
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