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| - I try to support the "little guy", but in this case, it was impossible from the outset.
Their guy on the phone directed me to apply for installation on-line - ONLY. (Ummm - perhaps I'm applying for internet service because I don't actually HAVE internet service???)
And of course, their on-line application FAILED, and generated an e-mail - which I picked up a couple of days later in an internet cafe.
So I called, and the guy finds the application, and processes the credit card - and tells me the process will start when I receive my "welcome e-mail" in 48 hours. Since a welcome e-mail didn't sound like anything useful, I inquired as to when I could actually expect service. He couldn't tell me. Not at all - not in a week, no promise for two weeks, no commitment at all.
When I asked whether he could "do better", he asked if I'd like to cancel my order. I assumed it was advice, and agreed. They clearly have more problems than they can handle, and can't handle any more business.
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