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| - This UPDATE is an expansion of my original "note to self" review.
Management should pay attention to the negative reviews & act if this place is going to stay open. Not everyone takes to Yelp to leave a review, but they DO walk with their feet & take their $$ elsewhere after a bad experience.
I drove from Silverado Ranch to meet friends here for dinner on a Saturday night. None of us had heard about this place until that day when someone in the group saw it earlier that morning while passing by. I wasn't keen on driving this far to eat somewhere I'd never heard of so I took to Yelp to see what I could find. At the time, the reviews of this place were poorly. I prayed our experience would be different.
There were 4 of us. Saturday night. Empty restaurant. The tables were all pushed together forming straight lines the length of the restaurant. The tables clearly, & were in dire need of, a good wipe down with spray cleaner.
I was the last to order in our group. First, the counter is too high. Being 5'2 I had to stand on my toes to speak to the person on the other side. Rather, shout at. It was too darn loud from the ovens & acoustics. Being deaf in one ear I could barely hear; I can only imagine how someone with full hearing might respond to the noise.
Having read on Yelp something about olive oil being drizzled on the pizza I asked what came on the pizza. I was told sauce, cheese, toppings. No mention of olive oil. I ordered a gluten free crust with red sauce (toppings were to be told to the next guy). This employee proceeds with starting my pizza only to grab a squeeze bottle & drizzle something on the red sauce. I halt him & ask what is he doing. "HUH?" he replies, only to tell me its olive oil. I asked him to start over as olive oil wasn't what I wanted nor did he tell me it was when I first asked him what came on the pizza. He asks me whats the difference, olive oil is in the red sauce. My response, again, is he never mentioned it prior AND if its in the red sauce already that's fine but I don't need or want more. After an eye-roll & quick shove-outta-the-way of the first pizza he starts over & tosses my pizza like a frisbee to the next guy. He doesn't notice that I notice him take the original crust with olive oil & face plant it into the bin while muttering under his breath. (It was too loud for me to hear!)
The next guy, again, very hard to see & hear & I am still standing on my toes. He was a bit friendlier, but not by much, & added my requested toppings & put it in the oven. I move down to the next person on this pizza ordering conveyor belt & hand my card to a snobby girl to pay & obtain a number.
I make my way to my friends to see the 3 of them, not 5 minutes after I begin my order at the counter, are halfway through their meal. As the table hadn't been wiped down I had to maneuver around the cheese & peppers left behind by someone else to find a clean spot. A few minutes later my pizza is brought to the table and the 3 are waiting for me to start eating my meal. We were seated nearest the entrance and it was STILL noisy!! We were yelling at each other in order to converse.
My pizza was very pretty: pepperoni, Italian sausage, green peppers. Very thin crust burnt on the edges. (It is hard to cut thru with plastic knife & fork.)Gooey cheese. I declared it GOOD after my first bite but soon after declared it GROSS as by the 3rd slice my pizza is now room temperature. I was shocked that not only was the crust black, it had cooled quickly & the taste was so different. WHAT PRIOR YELPERS HAD EXPERIENCED.
While I was eating, someone decided to come along and not only sweep around our table, they decided to inconvenience me, while eating, to move my legs to sweep under the table & pick up my food to wipe the table down. UN. REAL.
Sadly, my experience mimicked that of other Yelpers: loud/hard to hear while ordering; rude employees; burnt pizza; great $7.95+tax pizza while hot, gross at room temp.
Within days of posting my "note to self," I received a message from JAKE J claiming to be the GM, asking for a 2nd chance (see pic). I ignored the message & here's why: i drove from Silverado Ranch for a $7.95+tax pizza...ONCE. My first experience was disappointing, why would I drive that distance again? (It might not seem far to some but for me it is.) If I lived nearby...maybe. I never go to Summerlin, certainly not making a special trip to have another disappointing experience. I can order a pizza for $8.99 elsewhere, pick it up in less than 10 minutes & enjoy it, hot, room temp, or cold...for dinner AND next days lunch/dinner.
Since I ate there, it appears issues I and those before me remain. It's still too loud. Pizza still comes out burnt. It's still great while hot & blah at room temp. The employees are still rude. I'm baffled by all the glowing reviews.
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