Since my last critique of this establishment, I'm pleased to acknowledge much improvement. In one instance I was dissatisfied with my order, and indicated such in the follow-on email, Papa Johns sends after each order.
I received a response back, promptly! The individual asked for my specific issue(s) and responded positively. He even gave me a credit on my order. The subsequent pie was what I had originally ordered.
The staffing has been consistent lately too, which is a good thing. I usually visit 1-2 monthly.
The pie here is not the best I've ever had, but it is the best in the area - especially notable since this is a franchise too. Stay away from the pizza joint across the street - they have no idea what an Italian pie is all about.