Really felt like they cared about my critters and helped when we had a stray kitty that we tried to save but crossed over the rainbow bridge. Just feel a little nickel and dimed on things and problem getting referral spiff when I have referred 2 people and they say they listed me as a referral on the paperwork but no little credit on my pups next visit. They do care and really seem to care about critters, great hours, ok location, very clean will be back just wish somethings were a little more organized and beneficial for repeat client