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  • Bought a refrigerator and washer/dryer and arranged for delivery the following week. Upon delivering the appliances, the refrigerator doors did not align properly and the crew did not hook up the water and ice maker (which was part of the agreement), because they didn't have the right parts (even though I purchased the installation kit with the refrigerator). Drove down to the store to talk to the sales representative about having a tech come out to adjust the doors back into alignment and was told I need to call the service department, which I did the following day. Scheduled an appointment for the next available time slot (four hour window of me waiting around for them), and who shows up but the same installers who tell me: "You should have scheduled a service tech, not us". My response: I did. So, back down to Best Buy I go, talk to the manager Shane who says: "Oh, they have been trying to call you and the number they have on file isn't correct. My response... "That's bullshit they've call me on that number the day they delivered the refrigerator." I told Shane that I'd already had to wait twice for four hours each time and the refrigerator was still mis-alligned. I asked him to schedule me for a specific day and a specific time (as I was not willing to wait for their team a third time for four hours), he said that should be fine but he would check and call me. No follow up or call from Shane. Back down to Best Buy a fourth time, talked to Jimmy and explained the whole situation. He actually stepped up and took care of it, and was able to get a credit back of $150 for all the trouble. So, in a nutshell: If you have time to spend waiting for them to get it together when there is a problem... the selection and the price was what I was looking for. But, when you have to spend 4 hours out of your day on three separate occasions and multiple trips to the store to get a resolution... it just doesn't make it worth the savings.
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