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  • we went to go get a free burger because thats what reward was showing on my app. However because of their promotion we had to do the buy one get one 50% off. unless we prepared before hand and selected to get the free burger when we went to Red Robin. I don't like this because its forcing me to use what promotion they are running versus getting my reward I earned. My server acted like it was a unreasable request to pick my reward versus their promotion. I feel like the automated paying at the table is moving away from good custoemr service as well. Red Robin is one of my favorites to go to . I will continue to go there however I wish they would take a look at their processes. My server was ok however I've had better. My burger was excellent and always is. thats why i'm a loyal customer.
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