I've used this florist for a few years because it was close to my house and I wanted to buy local instead of random companies over the Internet. They have burned me so many times I'm finally done with them for good. They have previously delivered very poor quality arrangements that looked nothing like the picture, I think they bank on most women not complaining about them? They would usually apologize and deliver another arrangement like it was business as usual. But now this was the second time they missed a delivery, even after they confirmed it was delivered!? Horribly disorganized & even worse service. They couldn't care any less about their customers. I'll never use them again.