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  • It is unfortunate I cannot give them negative stars! Fountain Hills Air Conditioning and Heating in Fountain Hills is patently dishonest. I originally contracted with them in January of 2015 to be covered through 01-28-18 for $465. I thought I was getting a good price but know they are the worst AC company I have ever found. After I had signed the contract, I was advised to check on them through BBB, which I did and was horrified to learn of all the complaints. As I had already signed the contract and did not investigate them until several months later, know that I had made a very bad decision. To add insult to injury, when they showed up in July 2016 to inspect my unit, I was told that the coils were leaking and that the compressor failed on the meter check. I was told that it would be a couple thousand dollars to repair but that they would recommend replacement at a cost in excess of $5,000. I would state here that the unit is Carrier, installed by me on 05-23-2012 with a ten-year warranty that will expire on 05-24-2017. I was very distraught and called another company to check the unit. Ready Air checked the unit and told me that the coils were not leaking and that the compressor was operating at 100%. Jeremy further advised that NOTHING needed replacement! I called Fountain Hills AC and asked for a refund on the balance of the service contract not used only to be told that they would not refund the balance stating that they would then have to charge "full price" for all the service done since 01-28-15 (including 1/28/15 that would be 4 service calls). This company has taken advantage of me and I hope that my posting will prevent other people from allowing them to steal from you. I seriously question whether the parts they replaced were failing; I am 77 years of age could not climb on my roof!
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