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| - I find this hard to write.... My mother always told me -" If you cant say something nice , best not to say anything at all"
But - then again- posting isn't really speaking so.... here I go.
This goes back a year or two ,( or more... hmmmmm - perhaps the fact that I still ruminate over this interaction several years later is cause enough for my post).
We were renovating our Calgary home - Re-digging the foundation , expanding the main floor and enlarging the bedrooms on the upper floors.... a major undertaking requiring us to vacate the home for almost a year . One of the principal goals of the rebuild was a significant kitchen enlargement and upgrade.
The kitchen appliances , at the suggestion of the principal contractor , came from Trail Appliances and they were delivered toward the end of the build. Kitchen fridges , wine fridges , wall ovens , dish washers , a Wolfe range and warming drawers.. i thing the total for the appliances was close to $40K.
The home was to be featured on the Alberta Ballet home and garden tour that spring and , as the date of the tour approached the trades were rushing to meet the deadline. As the Trail staff unloaded the new appliances we noted that one of the Sub-zero wine fridges was dented -( a somewhat subtle baseball sized imprint on the lower stainless steel front panel).
We pointed out the defect to the crew who called a supervisor . The supervisor called his manager , who , noting that we were now only days away from the ballet tour suggested that we accept delivery of the unit and told us it would be replaced at a later date at our convenience.
We accepted his word and delivery -
I know the following is obvious and my fault.
Following the tour we called to book the replacement installation. Several calls with creative runaround over several weeks and then our calls slowly stopped being returned . It became harder and harder to find anyone with "knowledge" of our situation and then finally , after having our final call transferred around the offices , we were told that , as we had accepted delivery of the damaged unit , there was nothing Trail could do.
I expected as much after the first week or two ....
I accept that trusting them and accepting delivery was my mistake....
But it still isn't cool.....
and so....... for my one interaction with Trail Appliances...1 star
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