I wish I had read all the negative reviews before renting here (through my credit card travel service I might add)! I will NEVER rent here again and have sent complaints to Thrifty corporate, my credit card company and Phoenix visitor bureau. To say there is a hard sell at the counter is an understatement.
I paid my credit card company travel group for the rental. Get to the counter and the hard sell starts. Agent says, "Get the insurance or basically risk being fined $400 by the police because...."Thrifty does not carry the insurance that the state requires for rental agencies. That is how they save money." I tell him I have insurance coverage through my personal policy and also my credit card I booked the reservation with. Agent response, "Well unless you have a copy of the paper with you and in the glove box you can be fined by police if you are stopped." So I spend 30 minutes on the phone with my credit card agency to find out my options to cancel the pre-pay (since I had not signed for the car yet) and to verify the AZ rental insurance requirements. In the end...I didn't want to ruin my first vacation to AZ over this so I went back and got the insurance. So a $150 rental ended up costing me $300 in the end. Worst rent experience I have ever had. I have used Thrifty in other locations and never had the experience I had in AZ. If you have a good experience with this location one of two things: you bought the insurance or your agent was just tired and didn't feel like doing the hard sell.