Our home warranty company sent this company to repair our washer. The tech who came refused to look at the machine because my husband had removed the door lock mechanism, but insisted I pay him the service fee anyway and insinuated that our machine never even worked. My husband contacted the office and the staff was friendly and apologetic. The owner came back out at no charge and diagnosed the problem. Unfortunately the first tech had sent pictures of the disassembled machine and that voided our home warranty. We decided not to fix the machine, but appreciated the owner taking the time to do what the tech failed to do and speaking candidly with us about our options.