I just had $2000 worth of work done my 03 Honda Element. Dennis in the service department was very helpful and provided excellent customer service.
However after picking up my car this morning, I inspected the engine before driving off ... low and behold there was a rag still wedged in the engine near my manifold.
This could have started a fire in my engine or other damage could have occurred.
Their Service Manager Bill inspected it and had their mechanic re-inspect the car.
This experience does not provide me with very much confidence especially after paying them $2000.
Also, I did tell them not to do an oil change. The entire life of the car used Castrol Synthetic .... they put Quaker State in it. This will not cause any harm, but I do not like that they did this to my car.