The office is clean, very friendly, very efficient, little to no wait time. In 2004, I tried laser hair removal at a dermatologist...not good, I now have very dark scars on my neck and chin and the hair grew back darker. I was a lady with a goatee. I started electrolysis in 2005. By 2007 I had few to no chin hairs. I had no electrolysis for almost four years. I recently started back to get the stray chin hairs that return. I was so happy to see that Patti was still there.