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  • Hello. This place looked great on the webiste. To give them credit, the units were well designed and comfortable. However, less than 24 hours prior to my scheduled arrival, I was notified by phone that the pool and spa would be unavailable, due to "scheduled maintenance." Really. This fancy shmancy Las Vegas resort "schedules" pool maintenance during a summer holiday week?! What genius came up with this idea? Not only were the pool and spa closed, but they were also repairing the stucco on the exterior of the buildings, creating an unbearable racket, so loud and annoying that I asked to change to the unit farthest away from the ceaseless din and clatter and dust. Horrible. I requested compensation for the ruined vacation week, and was told that there was nothing anyone could do. The manager and staff of this resort did their best, calling to see if there were any rooms available in their chain or in my timeshare, but everything was booked solid. So we were stuck with no pool, no spa, and abundant noise. Appealing a the corporate level was even less satisfying. The several people I spoke to were condescending and unkind, apparently not caring much about customer satisfaction. Strange, being in the resort business and all. Oh yes. No compensation for an expensive and ruined vacation week.
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