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| - Very bad customer service. The prices are NOT even reasonable, they just offer a 90 payment plan if you don't have all of the money up front. I purchased a bed frame, mattress and box spring for 900 dollars. When the mattress was delivered I could tell it wasn't right, it was VERY hard. I told the man that delivered it right then and there about my concern. He told me it's brand new and should soften up after a while. So, I waited to see if it would. My best friend purchased the same mattress and box spring as I did, and after going to her house and feeling a major difference in our mattresses I called the store. No one answered, so i left a message. I tried to reach out to them a couple of times and still waited for the mattress to soften up. I never got a call back. I never really had time to go in to the store with my work schedule. I finally called again and got an answer, after they "accidentally" hung up on me, I called back and spoke to the manager Carlos. He was very rude about everything, he stated he never got calls from me, and since it's been a month he couldn't exchange and there's NOTHING he could do for me. After 4 minutes of this, he stated doesn't have time to discuss this any further and hung up on me.
He was so eager to help me when I was looking to purchase and when I referred my friend because of the payment plan, but since he got his sale he had no reason to help me. I just paid 400 plus dollars for a mattress and box spring set that feels like concrete, when it felt completely different in the store. NEVER again.
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