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  • I booked a day at the Spa as a present for my hubby's bday. We were staying at the Park Hyatt so the concierge directed us down to the spa. The women who greeted us was friendly, she gave us our paperwork and then led us to the change rooms. The change rooms were nice, clean and spacious with little amenities like toothbrushes :) and the lockers were self locking which I appreciated. After robing up I met my husband in the tea lounge. We snacked on biscotti and delicious cucumber water while waiting for our couples message. About the message, I didn't realize until after, but the couple message is not the same as a side by side message, there is an additional 30min of Jacuzzi time. This is a nice feature but I'm not sure it's worth the extra $$ given there are Jacuzzi's in the change room. The message itself was excellent and performed by a RMT so we were able to get receipts for insurance. After the message we were lead back to the tea room to await our facials. It would have been nice if both the services could have been preformed in the same room, but I understand at least with the couples message why this wouldn't necessarily be possible. The tea room was quite busy with people coming and going and do to the scheduling we had a bit of a wait between services. The facial was also excellent although I enjoyed the head message from the RMT better then the one during the facial. The only odd glitch in the system was the payment/check out. Several things were off. First the tip. I couldn't just tip on the total, the girl had to bring out a calculator and calculate the % on each one of the services. I would think this is something they could sort out in their system and not have to do by hand. Secondly the receipt. As another review mentioned the did not give an invoice, just the visa receipt. When I asked for it she said she would email it to me and asked me to write my email address on the paper where the services were listed, needless to say I haven't received it yet. On a whole it was a lovely experience, I am glad I went with someone. However it was a bit pricy by the time all was said and done.
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