I walked in here first on our way back to our hotel room at the Encore. It's a beautiful store with everything laid out wonderfully. There are associates milling around at every corner, supposed to cater to your high end spending whim.
I came in looking for a particular boy bag in the new blush color for Spring 2016. Not one associate greeted me. I literally was at the counter standing and browsing, clearly looking for something in particular and not one associate looked my way. My husband noticed that we weren't greeted, and he knows that's my pet peeve. So he very loudly asked, "Do they have the boy bag you want?" Still not one person glanced our way.
I think if you're going to be dropping 4-5k on a bag you should have the commission working associate be literally drooling to be kind to you and help you. This store had every associate acting like they had someplace better to go.
Head to the Chanel in the Encore (Thank God this resort has two Chanels!!) ... I got MUCH better service in that store than I did here.