I bought a refrigerator from them on Saturday delivery on Sunday broke on Wednesday. Wouldn't do a thing for me. Called conns service they finally came on on Friday. Zack and Shelley was amazing they said if can be replaced because it broke with in 72 hours. They filled out paper work that day and on Monday replacement was approved on Monday and Shelley personally called and told me. Went in store to get replacement they was out of what I bought. They replaced it with a similar fridge but delivery the next day. Replacement refrigerator shows up damaged and was returned. No one at this company even cared I've been without a fridge for a week. Had to wait another day plus was lied about it being delivered between 3 & 6. They showed up at 1pm which is nice but doesn't make up for the lies and the total uncaring of this company. Their 100% of all customers will be 100% satisfied is a pure lie. They gave me a big $50 off another purchase like I would ever buy something from them.. The manager Will at the Chandler store lied to me on that Wednesday that the fridge couldn't be replaced which the service department had done.. Buyer beware!! Get unlucky and get a bad appliance and they will turn their backs on you with no regards for you..