Last year I spent big bucks on having g the pool re-plastered and tile done. Also pebble stoned the deck. My only stipulation was to have a pol company come around 9am before the heat was high for my 2 dogs to come out from the garage while they do their thing.
First 8 months was great. Pool was blue and clear. No problems. At Christmas I even gave Mike and Jeremy 60$ . Jeremy came in and timing was consistent. When he left everything fell north. Pool was green week after week. I gave them 2 months in hopes they would fix the problem. Excuse after excuse.
Working 2 jobs and a single parent ..I got off work a little late and didn't have my dogs in before they came. Mike (suppose to be the manager) knocks on my door.. And before my daughter got to the door..she hears him comment " and he gets on my ass about being on time" my daughter., scared then just left him pouting and ranting outside.
For some reason Mike couldn't get the flow of pool correct and blamed it on the pressure pump. Never had a problem with that in the past 18 years I've lived here. He tells me he knows a guy. So he sent -Ino from Valley wide leak detection who charged me 200$ just to blow some leaves that was stuck in the bend of pipes....fine..done. Ino also said. I have a small leak that I should take care of soon. After he left i checked it ..no leak at all.. Scam going on with Mike and Ino.
When mike came back he says pool flow is good and we'll have it blue again. Still green so I got rid of them after a month later. I took a water sample to a professional and he told me that there was so much chemicals. In the pool. I filled the pool last year after the re-plaster.. The professional. Said they had so much chemicals in there it was 3 years worth. Also.. One of them turned on the pool heater and I feel just to get at my dogs.
2 days later I did all the chemicals and cleaning myself and my pools back to blue and clear and no BS!
Bottom line..they don't check the ph balance or do any other test. Don't go with this company ....they will hurt your pocket book, pool and pets.. They need to go out of business or at least get a new manager who knows what they're doing. I've contacted the BBB and awaiting their response..