The amazingly beautiful lobby and the attentive service are the best parts of the hotel. The rooms are just meh.
First a note about the staff. I was waiting in line for 5 or so minutes to check in because there was a problem with one of the guys checking in before me. Not too big a deal, but you could see the other staff getting visibly upset. They eventually called in a manager to expedite the line. Very nice. When I did speak to the front desk person, she acted as if I were the most important guest she had. No rush, but she still very professionally got me all squared away within a minute or so.
The room is your standard "nice but not luxe" hotel room. The linens and towels were nice, yes, but not a-mah-zing. What did stand out were the two trays of complimentary food that each of us (I was traveling with three other people) were provided. I got 4-5 cookies (the macaroons WERE a-mah-zing) and the other tray was homemade potato chips and guacamole. The chips were ok, but the guac was really good. Yum!
Would I come back? Maybe. See my later review for Hotel Highland and you'll see that I would prefer the Ritz to that place any day.