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  • We picked Empire to carpet our new home (installed about a year ago) because we were new to Las Vegas but were familiar with the Empire name being it is a national company. From the beginning I was concerned about the seams and stair installation but was told the seams would loosen up and be less noticeable in time. Well I am not a carpet expert so I took their word. We moved to Hawaii for a few months (house sat empty) but when we came back and lived in the house, the seams got worse and spread. Also, the installer stapled the carpet to the stairs so it was not uncommon to step on a staple and cut your foot. I called Empire and they sent a supervisor out to check on the job. He agreed there were repairs needed and sent out an installer. The installer tried to fix the seams but they really got worse. He also removed staples from the stairs. A couple weeks later, we were still stepping on staples so the same installer came back out. He also tried once again to fix the seams with no success. He even admitted the carpet was installed improperly and the installer who did the job originally was let go. This was the first house my wife and I bought together and where we plan on being for many years so we purchased the best padding and carpet and spent quite a bit of money. What we got was a half-assed job. The entire upstairs is pieced together and as the new installer admitted, has seams where there should be none and the stairs were done improperly. Great! Total waste of money. On the bright side, all the people I have dealt with have been very nice. Unfortunately, the installer was horrible and now we are stuck with crappy looking carpet. I would never use Empire again. I hate giving any one a bad review but I just stepped on another staple and have had enough!!
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