My mom splurged on taking me and my sister to Sanctuary for lunch and a massage for my birthday. We had a nice... albeit quite expensive meal ($70 for 3 salads...) and we spent about $670 for 3 massages. After the massage, we went to lounge by the pool, where I ordered a $16 cocktail.
Needless to say, I was shocked when the server approached us and asked for our room number. Then, she proceeded to tell me that we were prohibited from using the hotel's pool since we were not guests there ("only" spa guests!). We needed to leave right away. Seriously! We were informed that a golf cart could take us to a "satellite pool" if we wanted. No kidding... the satellite pool was super small and dirty...not a single person there... no shade... no food/bev service... and no bathroom facilities. What a joke. We were all beside ourselves that we could spend hundreds of dollars and not even be able to relax by the resort pool for an hour or so.
We all live right around the corner from Sanctuary. Let me tell you that Royal Palms is a MUCH better experience!!!! Next best is Montelucia. Sanctuary is now a "no return" for us. How can they treat customers that way?