I attended this Milestones today for lunch and even though the food was good, I experienced really mediocre and almost don't care attitude in their service.
First of all the restaurant was less than half full. We were a group of 10 individuals and probably the only group that had this many people. But it took almost 30 minutes from the time we ordered and got out food. Lunch times are when everyone wants to eat as fast as possible and get back to their desks but I don't think the restaurants didn't have any interest in serving as quickly as possible.
2nd of all, my friend ordered a salad and mentioned that hes allergic to nuts and to remove it from the item. A waitress (not our initial waiter) brought the food to all of us and placed the salad that my friend ordered in front of him with some nut like garnish on top of it. When my friend asked what it was she almost casually said that "those can be pine nuts". Then she almost ran away when we had to call her back (at this point she seemed a bit annoyed) and when we mentioned that we said no nuts, she was like "your waiter should have taken care of it" in an almost disregarding manner. Then when we inquired our waiter about the garnish he mentioned "yeah it doesn't have nuts but if you want you don't need to eat it". This is NOT how service should be done! Nut allergies can kill people and I cannot believe the waitress had such an attitude towards it. This is totally unacceptable.
Lastly, immediately after our food was placed on the table, the waiter asks us how the food tastes and I am going "can you let us eat first?" ( i didn't mention it to him but whats up with this?)
Overall not a pleasant experience. Probably attests to the fact of why the restaurant was less than half full while the Jack Astors etc right opposite seems to have a good flow of customers.