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  • If I could leave zero stars I would. This company has possibly the WORST customer service I have ever received from any company for any service. I have left multiple messages with their answering service without response and our family and a house-full of guests is without hot water for a full week. Normally this type of delay is expected due to negotiations with the home warranty company which we would expect. However, this delay is due to incompetence and bad ethics. We were first lied to about the time it would take to schedule a replacement water heater install. Then we were miraculously left off the schedule to install a new one. Now over 48hrs past the promised time for replacement, waiting during our newly schedule appointment time, the technicians called our landlords instead of us and inform them if we do not call back within 10 minutes they will completely skip our install. The call was returned within 2 minutes and forwarded directly to the answering service who was not able to get in touch with the technicians or any actual person at the company. They are only reachable by email. It is now Friday afternoon and we have had no hot water for a week. The worst part is that we were here, waiting patiently for the appointment, and it's apparent the company did everything they could to avoid installing our water heater as it was Friday afternoon. Do NOT use this company. Use anyone else. I'm infuriated and expect at least honest communication regarding these issues. At a minimum I expect technicians to keep appointments or provide reasonable notice or compensation if they are unable to do so.
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