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| - I was in the market for a new car. Originally, I didn't want to buy anything from O'brien because when my husband tried to purchase his car there 6 years ago, they were very high pressure and he hated the experience.
We went to see the new Highlander and test drive it, totally intending to buy it in Decatur where the other car was purchased. We had emailed O'Brien inquiring about a couple cars and when we went to test drive we met Bruce. He was really patient, just listened to what we wanted and didn't "pitch" us. He noticed we already had a Highlander and asked where we got it and why we didn't purchase it with them. My husband was honest and said he didn't like how they pressured him last time.
Bruce reassured us that they've completely changed their sales tactics. They had.
I ended up buying a brand new Highlander. Bruce did not pressure us, he didn't ask too many questions and we got a really, really, great price.
I got the 2 year complimentary service with the new car (I really think it's more like 2 years PRE-PAID maintenance, but I digress). Their service department is really awesome. I walk in and Todd always greets me by name. Last time, I had my 1 year old nephew with me while waiting for an oil change. Bruce, my sales guy came and talked to us and bought him a snack.
Bruce and I share a deep love for the Packers and I got a phone call from him when the Packers won the Superbowl. I really appreciate that he remembered me and that I loved the Packers. It's a really big dealership, but I think the service is very personal.
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